Returns
Can I return my order?
Do you not like an article? Then you have the right to cancel your purchase within a period of 30 days without giving any reason. What do you need to do?
1. Send your communication (name and order number) by email to hello@atmooz.com. You would greatly help us improve our service by adding the reason for your decision. However, this is not mandatory. You can always return the order (at your own expense) within the return period and include a note in the return package stating your wish to withdraw.
2. Then, we will get back to you with advice on the best return method for your package, and we will provide a suitable return label.
3. Preferably pack the goods in the original packing and use the returnlabel you have received from Atmooz .
4. All items are checked upon receipt. If everything is as it should be, you can expect a refund within 14 business days.
Are there costs associated with returns?
Returns from Belgium and neighboring countries (the Netherlands, Luxembourg, Germany and France) are entirely free of charge. Return costs from Italy, Spain and Austria are entirely at your own expense. For paid returns, the handling fee is automatically deducted from the refund.
What are the conditions for a full refund?
Bear the following conditions in mind if you wish to be granted a full refund:
Preferably pack the goods in the original packing to prevent them from breaking during transportation.
The products must reach us whole, undamaged and unused.
My items are damaged or don't function properly. Now what?
Sometimes things can go wrong... With the supplier, in our warehouse or somewhere along the way. Then we do our best to solve the problem as quickly as possible!
Immediately after receiving the item, please contact customer service using the contact form. You will receive a response from us within 7 days of receiving your complaint.
Send us as much information as possible, so that we can get a clear idea of the problem and offer a suitable solution.
- Photos of the packaging and the defect
- Description of the problem
- Invoice number
- Name
- Telephone number
It is also possible to return or exchange an item in the Charrell concept store in Geel. In that case, you should still start by following the procedure described above.
Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the European model withdrawal form (PDF FILE) for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from the contract, we will refund all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods.
Bell Telephonelaan 2
2440 Geel
Belgium
You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
