Return policy

Can I return my order?

Do you not like an article? Then you have the right to cancel your purchase within a period of 30 days without giving any reason. What do you need to do?

1. Send your communication (name and en order number) by email to You would really help us improve our service by adding the reason of your decision.

2. Then, we will get back to you with advice on the best return method for your package, and we will provide a suitable return label.

3. Preferably pack the goods in the original packing and use the returnlabel you have received from Atmooz .

4. All items are checked upon receipt. If everything is as it should be, you can expect a refund within 7 business days.

Are there costs associated with returns?

Returns from Belgium and neighboring countries (the Netherlands, Luxembourg, Germany and France) are entirely free of charge.For returns from the rest of the EU, you will be charged a handling fee of 25.00 euros per package. For paid returns, the handling fee is automatically deducted from the refund.

What are the conditions for a full refund?

Bear the following conditions in mind if you wish to be granted a full refund:
Preferably pack the goods in the original packing to prevent them from breaking during transportation.
The products must reach us whole, undamaged and unused.

My items are damaged or don't function properly. Now what?

Sometimes things can go wrong... With the supplier, in our warehouse or somewhere along the way. Then we do our best to solve the problem as quickly as possible!
Immediately after receiving the item, please contact our customer service department at
Send us as much information as possible, so that we can get a clear idea of the problem and offer a suitable solution.

- Photos of the packaging and the defect
- Description of the problem
- Invoice number
- Name
- Telephone number

It is also possible to return or exchange an item in the Charrell concept store in Geel. In that case, you should still start by following the procedure described above.